{"id":1130,"date":"2022-09-27T12:12:34","date_gmt":"2022-09-27T11:12:34","guid":{"rendered":"https:\/\/www.duport.co.uk\/blog\/?p=1130"},"modified":"2025-10-24T17:03:10","modified_gmt":"2025-10-24T16:03:10","slug":"introducing-whatsapp-business","status":"publish","type":"post","link":"https:\/\/www.duport.co.uk\/blog\/introducing-whatsapp-business\/","title":{"rendered":"Introducing WhatsApp Business"},"content":{"rendered":"<p style=\"text-align: left;\">There are two billion active users of WhatsApp around the world. You<br \/>\nprobably use this handy app every day to connect with friends and<br \/>\nfamily \u2013 but did you know that there is also a business version of<br \/>\nWhatsApp? It\u2019s called WhatsApp Business, and even more surprisingly<br \/>\nfor a business service, it\u2019s totally Free!<\/p>\n<p style=\"text-align: left;\"><strong>How WhatsApp Business Differs From the Personal WhatsApp<\/strong><br \/>\n<strong>Service<\/strong><\/p>\n<p style=\"text-align: left;\">The reason that WhatsApp\u2019s creators decided to launch a Business<br \/>\nversion of their incredibly popular app is because they realised that<br \/>\n<a href=\"https:\/\/www.whatsapp.com\/stories\/business\/United-Kingdom\/ecoafriq\/\">business owners<\/a> were already using WhatsApp to communicate with<br \/>\ntheir clients and customers, so it was time for a whole new service just<br \/>\nfor them. It would not take you long to get used to the functions of<br \/>\nWhatsApp Business, as it\u2019s basically the same as the regular<br \/>\nWhatsApp. However, the biggest difference is that it was designed with<br \/>\nthe small, local business in mind, which is why it could be the perfect fit<br \/>\nfor your business!<\/p>\n<p style=\"text-align: left;\"><strong>Getting to Know the Features of WhatsApp Business<\/strong><\/p>\n<p style=\"text-align: left;\">WhatsApp Business has features designed to help micro and small<br \/>\nbusinesses get a strategic presence on WhatsApp and communicate<br \/>\nwith customers in a really hands-on and interactive way. Its unique<br \/>\nfeatures include a business account notification, so when you write to or<br \/>\nreceive the first message from a customer, they will see a <a href=\"https:\/\/faq.whatsapp.com\/729408960915104\/?locale=en_US\">notification in<\/a><br \/>\nthe chat which states \u2018This chat is with a business account. Tap for<br \/>\nmore info\u2019. The profile area too is an upgrade on the regular WhatsApp,<br \/>\nthe WhatsApp Business profile has a zone for: a cover photo; your area<br \/>\nof work; the description of your business; your business\u2019s location and<br \/>\nworking hours; a link to your website and even a space for your product<br \/>\ncatalogue.<\/p>\n<p style=\"text-align: left;\"><strong>Knowing Your Way Around the WhatsApp Business Product<\/strong><br \/>\n<strong>Catalogue<\/strong><\/p>\n<p style=\"text-align: left;\">The WhatsApp Business <a href=\"https:\/\/faq.whatsapp.com\/617857512379681\/?locale=en_US\">product catalogue<\/a> feature lets you create an<br \/>\nonline storefront of your business. You can add pictures of your<br \/>\nproducts and services and their descriptions, pricing and even a code.<br \/>\nThis feature is excellent as your customers will be able to quickly look<br \/>\nover your products and services and you can share individual products<br \/>\ntoo in the chat.<\/p>\n<p style=\"text-align: left;\"><strong>How The WhatsApp Business QR Code Feature Works<\/strong><\/p>\n<p style=\"text-align: left;\">QR codes make opening a chat with a business so very easy.<br \/>\nPreviously when would-be customers came across an interesting<br \/>\nbusiness, they had to add its WhatsApp number to their contacts, one<br \/>\nnumber at a time. Now, future clients and customers can easily scan the<br \/>\nQR code a business displays on its storefront, product packaging or<br \/>\nreceipt to initiate a chat. Scanning a QR code will open a chat with an<br \/>\noptional pre-populated message created by the business to start the<br \/>\nconversation. Businesses can quickly send back information such as<br \/>\ntheir catalogue to get the conversation going. To start using a QR code,<br \/>\nbusinesses can follow\u00a0these steps.<\/p>\n<p style=\"text-align: left;\"><strong>Make Time for WhatsApp Business Messaging Automation<\/strong><\/p>\n<p style=\"text-align: left;\">WhatsApp Business comes equipped with a messaging automation<br \/>\nwhich will save you time and help you to create an efficient<br \/>\ncommunication with your customers. There are three messaging<br \/>\nautomations:<br \/>\n1. WhatsApp Away message automatically responds to<br \/>\ncustomers if they write to you in a timeframe that you have<br \/>\nmarked as unavailable.<br \/>\n2. WhatsApp Greeting message \u2018greets\u2019 your customers when<br \/>\nthey initiate the conversation and write to you.<br \/>\n3. WhatsApp Quick replies lets you create templates which you<br \/>\ncan use while chatting. These are regularly used answers or<br \/>\nphrases which you will be able to access and send out by<br \/>\nentering the \/ symbol in the chat.<\/p>\n<p style=\"text-align: left;\"><strong>WhatsApp Business Gets Statistical<\/strong><\/p>\n<p style=\"text-align: left;\">We all know that statistics are an essential tool for all businesses, large<br \/>\nor small, but now WhatsApp Business adds their statistics feature to the<br \/>\nmix. This handy tool will help you get a glimpse of the effectiveness of<br \/>\nyour WhatsApp Business account as a communication tool. It gives you<br \/>\nthe number of: messages sent, messages delivered, messages read<br \/>\nand messages received. Of course, you can\u2019t utilise the WhatsApp<br \/>\nBusiness app with your personal number, as that would be too<br \/>\nconfusing for your clients, so that\u2019s why you\u2019ll need a virtual number.<\/p>\n<p style=\"text-align: left;\"><strong>Cleartone Leads With Its WhatsApp Business Service<\/strong><\/p>\n<p>Cleartone are proud to offer the WhatsApp business feature to their<br \/>\nclients as they know that having a WhatsApp Business app builds trust<br \/>\nwith customers; they will know that you are serious about business.<br \/>\nWhen you get a business number, you are releasing yourself from<br \/>\nneeding to use your personal number to take business calls.<\/p>\n<p style=\"text-align: left;\">Want to find out more about Cleartone\u2019s WhatsApp Business<br \/>\nservice? Use their live chat feature or enter your details <a href=\"https:\/\/cleartonecommunications.co.uk\/contact\/\">here<\/a> to<br \/>\nreceive a free 30-day trial.<\/p>\n<p style=\"text-align: left;\"><strong>About the author<\/strong><\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/cleartonecommunications.co.uk\/\">Cleartone<\/a> are an Award-Winning Government Licensed<br \/>\nTelecommunications Provider who design telephone products especially<br \/>\nfor smaller businesses . \u00a0With Cleartone\u2019s\u00a0 you can answer<br \/>\nyour business calls on any mobile or landline; get all your calls recorded &#8211;<br \/>\nand never miss a business opportunity with the Missed Call Alerts feature.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are two billion active users of WhatsApp around the world. You probably use this handy app every day to connect with friends and family \u2013 but did you know that there is also a business version of WhatsApp? It\u2019s called WhatsApp Business, and even more surprisingly for a business service, it\u2019s totally Free! How [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1137,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[80,84,15,26,13,24,83],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Introducing WhatsApp Business<\/title>\n<meta name=\"description\" content=\"There are two billion active users of WhatsApp around the world. You probably use this handy app every day to connect with friends and family \u2013 but did Did you know that there is also a business version ofWhatsApp? 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