This is a support page for our domain and hosting customers. We are always happy to provide sameday telephone support but we understand that many of our customers prefer to resolve their issue immediately.<\/p>\n
Your device or mail client should have detailed information on how to add and set up mailboxes onto the system, but below is the information you need to complete the process.<\/span><\/p>\n How to find your domain password and log into your control panel<\/span><\/a><\/p>\n How to set up your email on Mac Mail<\/span><\/a><\/p>\n How to <\/span>add an email account to Outlook for Mac<\/span><\/a><\/p>\n How to add your email address to the Windows Mail app<\/span><\/a><\/p>\n How to add your email address to your iPhone or iPad.<\/span><\/a><\/p>\n If your emails are hosted on the Duport platform you may need to add an SFP record onto your domain. This is done in the ‘Manage Domain’, ‘DNS Mangement’ section in your Control Panel. Add the below record into the text box of the TXT Record. You can only have 1 spf record at any one time, and only if we host your emails.<\/p>\n v=spf1 include:secureserver.net exists:%{i}.mta.spf.extendcp.co.uk exists:%{i}.web.spf.extendcp.co.uk -all<\/strong><\/p>\n \u00a0<\/span>How can I access my emails?<\/strong><\/p>\n You can access your emails via<\/span><\/p>\n \u00a0<\/span>What is an IMAP?<\/strong><\/p>\n By using an IMAP connection, you can have multiple clients simultaneously connected to the same mailbox. For example, you can have email on your phone, your tablet, and your computer, and when you delete a message from your phone, it will also be deleted on your other devices, for this reason we recommend using IMAP over POP3.<\/span>\u00a0<\/span><\/p>\n \u00a0<\/span>How can I change my DNS records?<\/strong><\/p>\n If you have domain and hosting you can access your domains control panel via your hosting account log in <\/span>https:\/\/www.duport.co.uk\/domain-registration\/login<\/span><\/a> then click Manage Domain.<\/span><\/p>\n If you have domain name only you will need to contact support@duport.co.uk to request your control panel password.<\/span><\/p>\n \u00a0<\/span>How can I change my NameServers?<\/strong><\/p>\n Email support@duport.co.uk<\/span><\/p>\n Unfortunately spam emails are a fact of life, we all get them.<\/p>\n However, there are some filters within your control panel. These can be found under \u2018Junk Mail Filters\u2019 within the Email section of the control panel.<\/p>\n If you are receiving a lot of spam mail from one specific sender, you can block that sender. Simply put in the \u2018reject by sender\u2019 section and click \u2018update\u2019.<\/p>\n Receiving spam from multiple addresses: under the \u2018Junk Mail Filter Levels\u2019 you have the options of Low, Medium, High and Extremely High. You can choose the level you required from the drop-down arrow within this area of the control panel. We would advise only going up by one level at a time and checking that emails are not miss filtered into junk.<\/p>\n \u00a0<\/span>What is an SSL certificate?<\/strong><\/p>\n SSL certificates are an essential part of website security. They ensure all data passed between a web server and browsers remains secure. That\u2019s why web browsers are pushing all websites to have SSL certificates, and are marking those without them as \u201cNot Secure<\/span><\/p>\n \u00a0<\/span>How to order an SSL certificate?<\/strong><\/p>\n https:\/\/www.duport.co.uk\/domain-registration\/ssl-certificate<\/span><\/a><\/p>\n \u00a0<\/span>How can I transfer my domain to another provider?<\/strong><\/p>\n To transfer any domain ending in .uk you will need to request an IPS tag from your new provider. Email the IPS tag to support@duport.co.uk and we will transfer your domain.<\/span><\/p>\n To transfer .com, .net. org you will need to contact support@duport.co.uk. We will unlock your domain and email you your domain\u2019s authorisation code which you will need to give to your new registrar.<\/span><\/p>\n \u00a0<\/span>\u00a0<\/span><\/p>\n 2. Wrong Outgoing Mail Server<\/span><\/p>\n \u00a0<\/span><\/p>\n 3. Outgoing Mail Server password is missing or wrong<\/span>.<\/span><\/p>\n <\/p>\n 4. The Authentication<\/span><\/p>\n \u00a0<\/span><\/p>\n 5. The SMTP Server Port<\/span><\/p>\n \u00a0<\/span>I\u2019ve Forgotten my mailbox password<\/strong><\/p>\n If your email\/ mailbox is full you will need to free up or purchase more storage space.\u00a0<\/span><\/p>\n To add extra storage\u00a0 (2gb to 10gb) please contact the office.<\/span><\/p>\n Connecting your domain to another provider can be done in 2 ways.<\/span><\/p>\n \u00a0<\/span><\/p>\n If you have a domain name only service with us or your new provider is going to host your website and emails then you will need to provide us with the new hosting providers\u2019 NAMESERVERS.<\/span><\/p>\n These can vary between 2 and 4 servers which usually look like:<\/span><\/p>\n\n
Video Guides<\/strong><\/h4>\n
Emails going to spam<\/strong><\/h4>\n
How do I create a new email account for my domain name?<\/strong><\/h4>\n
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How can I deal with spam\/junk mail?<\/strong><\/h4>\n
Why can\u2019t I send emails?<\/strong><\/h4>\n
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How to fix a full Email box\u00a0<\/strong><\/h4>\n
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How to connect a domain to WiX\/ Square Space website:<\/strong><\/h4>\n
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