small business news

self-assessment deadline extended

Sole traders, entrepreneurs and other individuals who are required to fill out self-assessment tax returns will not receive a late filing penalty if they make their submission on the 1st or 2nd of February.

schools must develop entrepreneurs

The Forum for Private Business has called for schools to play a leading role in encouraging entrepreneurship amongst young people.

google targets welsh SMEs

Search engine giant Google has announced a 12 month campaign to get businesses in Wales to start using the web.

view all news

Bank of Scotland passes SMEs to call centres

january 2010

Bank of Scotland has replaced Business Relationship Managers within its branches, with a call centre service, sparking outrage from small businesses across the country.

The Federation of Small Businesses (FSB) has stated that its members are feeling “abandoned” by the Bank of Scotland, as well as frustration with the new system.

"This means that partners, who must take decisions jointly, now need to conduct finance negotiations huddled around a speakerphone,” stated Scottish policy convener for the FSB, Andy Wilcox.

“And despite the bank's protestations to the contrary, our members are receiving a drop in service level, without any drop in their bank charges.”

A spokesperson for the Bank of Scotland stated that the new system had “increased both the amount of lending and the number of SME customers”.

Half of Scotland’s small business community rely on Bank of Scotland, which is owned by the Lloyds Banking Group.

Go Back
Customer Service Rating by LivePerson