Meet the Customers – Studio 69

by: Hannah

August 20th, 2010

Khary Cave at Studio 69

After training as a geologist, and 7 years working as an environmental consultant, Khary Cave saw friends around him taking the plunge and starting their own companies, and felt the drive to go into business for himself.

However, it was after a long stint working in France that gave him the inspiration to dramatically change his career. After visiting his friend (and future business partner) David’s studio in Paris, Khary knew he’d found the business for him – a tattoo and piercing studio.

At Studio 69, Khary aims to bring a personal and distinctive touch to the industry. They provide high quality tattoos and piercings in a relaxed, friendly atmosphere so that each and every customer feels comfortable.

Even after some unexpected setbacks – like a car crashing through the studio window – Khary’s calm composure and meticulous planning mean that he is ready for anything – even for the uncertainties of being a small business owner.

Khary Cave runs Studio 69, a tattoo and piercing studio in Walthamstow in London, you can get in touch on 0208 531 4947 or through their website www.studio69tattoo-piercing.co.uk

What does your company do?
We are a tattoo and body piercing studio and we also sell a range of body jewellery.

What makes your business different?
We are a fairly small and recently opened studio. The atmosphere in the studio is very friendly and relaxed and we always make the effort to remember every customer’s name. We’ve managed to keep our prices very low without compromising on the quality of the service offered. Our tattoo artists have distinct but complementary styles, so you can always get the perfect tattoo at Studio 69.

What inspired you to start this business?
I’ve wanted to start my own business for quite a long time, probably because so many friends around me are successful entrepreneurs. After seeing the success and professionalism of my business partner’s studio in France, I knew this was the business for me.

Have you previously run any other businesses? Could you tell us a little bit about them?
No, this is my first business venture. I am actually a trained geologist and worked as an environmental consultant in the north west for 7 years before opening Studio 69.

Studio 69's tattoo artists are highly skilled

How are you funding your business?
We managed to secure a business loan for 50% of our start-up costs.

Do you have any staff or partners in your business?
My business partner David is a piercer with 15 years’ experience and two successful, established studios called 2GY in Paris. We also employ two tattoo artists, Tommy and Desmond, and a piercer called Ruth. We all get along brilliantly, I feel very lucky that we’ve managed to assemble such a great team.

Where do you see your business in 3 years?
I would love to expand the range of products and services we offer, and would definitely not rule out having a second studio opening within 3 years.

What characteristics do you have that will help you make your business a success?
My passion for business is my main attribute. I also have a very friendly and outgoing personality, which helps with making all our customers feel welcome. I am very driven, and dedicated to making sure that every single one of our clients has an enjoyable visit – and I’m confident that to this date I have been able to deliver that.

What are you most keen to learn that will help you grow your business?
I would love to learn to pierce in the future, and although I have an accountant I think it’s probably a good idea to do a basic bookkeeping course.

Are there any brands, companies or personalities that you most admire or aspire to?
I really admire the Innocent Smoothie brand and its founders Richard Reed, Adam Bacon and Jon Wright. Innocent came from nowhere in the late 1990s and early 2000s, and now dominate the UK market.

What do you think is the biggest challenge facing your company?
Although we have managed to break even in our first month after opening two and a half months ago, cash flow is a challenge that we try to mitigate by meticulous planning. Marketing and promotion – and just getting our name out there is also a challenge.

Is being a business owner how you expected it to be, or have you had any surprises along the way?

No matter how much planning and research you do prior to opening there will always be surprises. For example, after careful financial planning to ensure that I could pay my staff and bills, a car ran into the front of the studio, destroying the electric shutters and shattering the glass.

I am insured, but in order to secure the shop I had to pay for repairs myself whilst waiting on the insurer’s response. This happened only 2 months after opening, so it was a major shock – not to mention a drain on limited resources.

www.studio69tattoo-piercing.co.uk

What is your main goal for your company?
My main aim is to create a strong, instantly recognisable brand and to continue to provide tattoos and piercings of the highest quality.

Do you have any advice for people thinking of starting their own business?
My main piece of advice would be to do your research in the planning stages. A business plan is essential, not only to secure a loan or funding, but it also forces you to think about all the things you need to think about.

Finally, I know it’s a bit of a cliché, but location is very, very important. Get your business premises location wrong and it will be a lot harder to get your company off the ground in that crucial first 6 months.

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Is it more important to have a great business idea or great execution?

by: Thomas

August 17th, 2010

great executionHere’s my take.

99% of success relies on execution.

A great idea for a business is just an anchor for one or more hardworking, enthusiastic people to get together and start solving a bunch of problems.

If, through a little bit of luck and a lot of hard work, you manage to solve enough of the right problems, you’ve got a business.

Even the person that invented the Cat’s Eye had to find a way to test, produce, market and scale the product.

I take comfort in this view point because it means you don’t have to be simply lucky or unrealistically smart to have a chance of becoming successful.

What you need is a hard work ethic, and the ability to pick (and not hide from) which problems you solve as your business progresses.

I do agree with the concept that the quality (or nature) of the idea will ultimately dictate the potential scale of the success, and this is an important consideration to any business owner. Success for me, within this context, is more about relative industry performance than a literal profit figure.

The article on which this blog post is based can be read in full here, and is well worth a read.

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Finding the right balance between promises and delivery

by: Thomas

August 10th, 2010

promises versus delivery

Sadly the closest picture I could find to represent Pinocchio!

Have you ever had a problem with your phone line or broadband and gone on to discover that the (major) service providers are about the worst you will ever deal with?

Annoying isn’t it.

If they spent just a small percentage of their marketing budgets on providing a more supportive infrastructure, they’d be a pleasure to deal with.

But they don’t. They choose promises (marketing) over delivery.

These firms compete in an industry where the standard is to unrealistically develop our expectations in order to acquire our business and they are all as bad as each other.

In reality we have no choice but to accept a poor level of service (coupled with glossy promises) from telecoms companies, but I bet your customers have a choice.

You have to very carefully offset your desire to win business, with your desire to exceed your customers expectations.

We could all lie our pants off to win business (and sadly some people do), but at some point you are going to have to deliver.

In reality though, most (small business) over-promising happens not because business owners are devious thieves, but because we want to impress potential customers. We imagine the perfect delivery scenario and start to build an expectation that can only be met one time in ten.

As soon as you over promise, it doesn’t matter how good a job you do, you have lost your opportunity to impress your customers when it matters.

The first exchange with a customer may get a signature, but the last exchange will determine your reputation.

A few signatures will help pay the bills, but your reputation will make you rich.

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Entrepreneurs are healthier the fatter they get!

by: Rebecca

August 9th, 2010

healthy entrepreneurAs a society we struggle to control our weight. The urge to over overeat is natural as we are programmed to believe that we might not get our next meal.

I was just thinking that if we could channel this evolutionary energy towards our businesses instead of our mouths we would instead have an epidemic of healthy but fat businesses.

If we worry equally about where our next client is coming from then maybe we will put more energy into finding and taking better care of our customers.

The problem is, like years ago, this type of business nutrition is not so easy to come by. However, if you continue to test and improve your strategies it won’t be as easy as unwrapping that Mars bar but a heck of a lot more satisfying.

Think of your new business in terms of your diet:

What goes in (sales/food) less what comes out (costs/exercise) = what is remaining (profit/weight).

Here’s a suggested diet plan:

What goes in:

  • Delegate as much as possible to allow you to work on the stuff that makes your business money.
  • Regularly consider all marketing, PR & branding efforts
  • Get out of your cave; network, build links with other businesses, speak at events, pick up the phone, pound the streets if you can.
  • Ensure all your communication is excellent from how you present yourself to the way emails and telephone calls are made and answered.
  • Consider and action how to delight your existing customers even more.

What comes out:

  • Sounds obvious but stop overspending and make sure your financial planning is accurate e.g. overestimating demand vs underestimating marketing.
  • Take money upfront if possible, set clear payment terms or consider factoring.
  • Regularly review your supplier’s costs and payment terms (perhaps have 60 day supplier payment terms and 30 day client payment terms).
  • Consider commission or bonus structures instead of employee salaries.
  • Are you customers costing you too much, fire the ones that don’t pay up!

Keeping to our ideal weight levels is extremely difficult but lets all try to enjoy some, guilt free, business gluttony! Anyone got any further business diet tips?

As a society we struggle to control our weight. The urge to over overeat is natural as we are programmed to believe that we might not get our next meal.

I was just thinking that if we could channel this evolutionary energy towards our businesses instead of our mouths we would instead have an epidemic of healthy but fat businesses.

If we worry equally about where our next client is coming from then maybe we will put more energy into finding and taking better care of our customers.

The problem is, like years ago, this type of business nutrition is not so easy to come by. However, if you continue to test and improve your strategies it won’t be as easy as unwrapping that Mars bar but a heck of a lot more satisfying.

Think of your new business in terms of your diet:

What goes in (sales/food) less what comes out (costs/exercise) = what is remaining (profit/weight).

Here’s a suggested diet plan:

What goes in:
•    Delegate as much as possible to allow you to work on the stuff that makes your business money.
•    Regularly consider all marketing, PR & branding efforts
•    Get out of your cave; network, build links with other businesses, speak at events, pick up the phone, pound the streets if you can.
•    Ensure all your communication is excellent from how you present yourself to the way emails and telephone calls are made and answered.
•    Consider and action how to delight your existing customers even more.

What comes out:
•    Sounds obvious but stop overspending and make sure your financial planning is accurate e.g. overestimating demand vs underestimating marketing.
•    Take money upfront if possible, set clear payment terms or consider factoring.
•    Regularly review your supplier’s costs and payment terms (perhaps have 60 day supplier payment terms and 30 day client payment terms).
•    Consider commission or bonus structures instead of employee salaries.
•    Are you customers costing you too much, fire the ones that don’t pay up!

Keeping to our ideal weight levels is extremely difficult but lets all try to enjoy some, guilt free, business gluttony! Anyone got any further business diet tips?

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Why do we hate to say no?

by: Rebecca

August 2nd, 2010

 I was recently talking to a close friend about my latest idea and we both got overly excited about all the endless opportunities and ways we could approach the concept. I asked her to get her ideas together and think about how much she could commit to the project. The next day she sent me an email explaining that on reflection, despite her enthusiasm, she needed to focus on her current commitments.

Instead of disappointment I felt huge admiration. She was able to do something that after six years I am still not able to do, say no to work.

By their very nature entrepreneurs are very open to opportunities. I have tremendous difficulty taming my enthusiasm and resisting the urge to begin work immediately on the next “big idea”. The problem with this approach is that these opportunities arrive on a weekly basis!

I have learnt the hard way, that you simply cannot over commit yourself. Firstly there just isn’t time, secondly there isn’t enough resource and thirdly the other brilliant ideas just get diluted. It’s important to develop discipline and be able to choose what to work on first and what distractions to ignore.  

I am still unable to say no to a good idea so I have developed a strategy of regularly reviewing opportunities at a later date:

  • Discuss every idea first with your business associates. This should help clarify any problems and identify what the real opportunity is.
  • Write down the idea and prioritise it against the other ideas. Once I have done this I find I am able to concentrate on my current work.
  • Commit to sticking to your business plans. We review our business plans every six months and at this point if other opportunities seem more lucrative we incorporate them into the following six month plan.
  • Be realistic about what is achievable. Apparently it’s a common human trait to believe that we will have more “slack time” in the future.
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